Privacy policy

Last updated: April 20, 2026

Privacy Policy

The Chill Wardrobe (“we”, “our”, “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit or interact with our website, we may collect the following types of information:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely via third-party gateways)

b. Non-Personal Information

  • IP address
  • Browser type and device information
  • Pages visited and time spent on our website
  • Referral sources

c. Order Information

  • Products purchased
  • Transaction details
  • Order history

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate order updates and support responses
  • Improve our website, products, and services
  • Send promotional emails (only if you opt-in)
  • Prevent fraud and enhance security
  • Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your browsing experience
  • Remember your preferences
  • Analyze website traffic and performance

You can choose to disable cookies through your browser settings, but this may affect certain features of our website.

4. Third-Party Services

We may share your information with trusted third-party service providers to operate our business, including:

  • Payment gateways (e.g., Razorpay, Cashfree)
  • Shipping and logistics partners
  • Website hosting platforms (e.g., Shopify)
  • Analytics tools (e.g., Google Analytics)

These third parties have their own privacy policies and are responsible for how they handle your data.

5. Data Security

We implement appropriate security measures to protect your personal information, including:

  • Secure servers and encrypted connections (SSL)
  • Restricted access to sensitive data
  • Regular monitoring for vulnerabilities

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

As a user, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for marketing communications
  • Request information on how your data is used

To exercise these rights, please contact us using the details below.

7. Data Retention

We retain your information only as long as necessary to:

  • Fulfill orders
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce policies

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 Support@thechillwardrobe.in
🌐 www.thechillwardrobe.in
📍 Hyderabad, Telangana