Terms of service

Terms of Service

Welcome to The Chill Wardrobe (“we”, “our”, “us”). These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree, please do not use our website.

1. Account Terms

You must be at least 18 years old or accessing the website under the supervision of a parent or legal guardian.
You agree to provide accurate, current, and complete information when creating an account or placing an order.
You are responsible for maintaining the confidentiality of your account and password.
We reserve the right to suspend or terminate accounts that provide false information or engage in misuse.

2. Pricing and Payment

All prices listed on the website are in Indian Rupees (INR) unless stated otherwise.
Prices are subject to change without prior notice.
We reserve the right to modify or discontinue products at any time.
Payments must be made through approved methods available on the website (e.g., UPI, cards, net banking, COD).
Orders will only be processed after successful payment confirmation (except Cash on Delivery orders).

3. Product Descriptions

We strive to ensure that all product descriptions, images, and details are accurate.
However, minor variations in color, size, or appearance may occur due to screen settings or manufacturing processes.
We do not guarantee that product descriptions or other content are completely error-free.

4. Order Acceptance and Cancellation

All orders placed on the website are subject to acceptance by us.
We reserve the right to cancel or refuse any order for reasons including but not limited to:
- Product unavailability
- Errors in pricing or product details
- Suspected fraudulent activity
In case of cancellation after payment, a full refund will be issued.

5. Shipping and Delivery

Orders are processed within 4-7 business days.
Delivery timelines may vary depending on location and logistics partners.
We are not responsible for delays caused by courier services, natural events, or unforeseen circumstances.
Customers are responsible for providing accurate shipping details.

6. Returns and Refunds

Returns and exchanges are subject to our Refund Policy.
Products must be returned in unused condition with original packaging.
Refunds (if applicable) will be processed within a reasonable time after approval.
Certain items may not be eligible for return (e.g., customized or final sale items).

7. Prohibited Uses

You agree not to use the website for:

Any unlawful or fraudulent activity
Violating any applicable laws or regulations
Transmitting malicious code or harmful content
Interfering with website security or operations
Misusing or abusing promotional offers

We reserve the right to terminate access for violations.

8. Intellectual Property

All content on this website (including text, images, logos, and designs) is the property of The Chill Wardrobe and is protected by applicable laws.
You may not copy, reproduce, or distribute any content without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, The Chill Wardrobe shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid by you for the product in question.